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TestPrep

Pre-contract Information

This page sets out what you need to know before you order on www.testprepafrica.com. You confirm at checkout that you have read it. The full terms are in our Terms of Sale.

Last updated: 30 October 2026

1. The trader

Seller: TestPrep LLC., trading as TestPrep Africa

Address: 777 NW 72nd Ave STE 1075, Miami, FL 33126, United States

Phone: +44 7862 610215

Email: info@testprepeurope.com

Website: www.testprepafrica.com

2. Main characteristics of what we sell

  • One-to-one lessons: live online lessons of 90 minutes, or 60 minutes for IB internal assessment, extended essay and Theory of Knowledge supervision, with a specialist tutor. A single lesson can be bought up to ten at a time (ten is the price of the 10-lesson package), or a package of 10, 20 or, where the exam has one, 50 lessons; AP and IMAT also have an all-topics package. A package may be used across any subjects we teach for that exam. After payment we contact you to match the tutor and agree the times.
  • Packages with practice tests and a question bank: where a package includes practice tests or a question bank, they open on your account when you pay (or, where they are not published yet, on the day they are).
  • Group courses: a group course place is bought for one class, on its published dates, and taught live online in classes of at most 6. The class is chosen at checkout from those still open. A class is on sale until its printed register-by date, three days before the start; from the next day it cannot be bought online, and you can ask us on the contact page whether a place is free. No class open means no group course for sale, and we take no payment for a place in a class whose dates are not yet published. Where a group course includes a question bank or practice tests, the question bank opens once the first week is over and the practice tests on the day of the last topic lesson.
  • IB programmes: IB Revision, Pre-IB and Mid-IB are not run on class dates, so they are not sold as group courses; in a group, they are sold only as IB private groups, described below.
  • Private groups: a private group is three or more students who enrol together. Each student buys their own place; we then form the group, agree the days and times with it, and send the timetable.
  • IB private groups: for IB Revision and term-time group lessons, the price per student is the IB Revision price for the same number of subjects. Pre-IB and Mid-IB seats are IB private groups too, each with its own lessons and its own per-student fee for the number of subjects, shown at checkout. Any IB private group is paid in one payment; the buyer names the subjects, each at HL or SL, at checkout, and it includes no practice tests or question bank.
  • Question banks: a question bank plan gives access to the sections it names for 120 days (AP: 240 days), counted from the day it opens on your account: when your payment goes through, or, for a bank whose questions are not all published yet, on the day they are. It is one payment and does not renew.
  • Practice tests: each practice test can be sat twice and stays on your account for 12 months from the day it opens. You choose the tests of a pack at checkout; where fewer tests are published than the pack holds, the rest are added to your account on the day each is published.
  • AI Tutor time: AI Tutor time is sold in 30-minute packages and is added to your account as soon as your payment goes through. Minutes you do not use stay on your account for your next practice test.
  • IB grader credits: IB grader credits are added to your account when your payment goes through; one credit marks one piece of written work.
  • Every lesson, group course and programme is taught in English.

Lessons in a package stay valid until they have been used. Practice tests that come with a package or a course stay available for 12 months from the day they open on your account, and the question bank for 4 months (8 months for the AP question bank) from the day it opens.

The name, quantity and total price of what you buy are shown in the order summary at checkout, which forms part of this contract.

3. Total price and payment

The total in the order summary is the amount you pay. Payment is taken by Stripe, and your card details never reach us. Your invoice is sent to your email address.

Instalments are available for group courses, private groups (not the IMAT or IB private group) and the AP and IMAT all-topics packages only; the number of instalments and the amount of each are shown in the order summary before you pay. The first is taken at checkout and the rest one month apart from the same card, for the same amount; your card is saved with Stripe for that purpose. Instalment plans are paid by card only and cannot be paid by bank transfer.

4. Delivery, performance and how digital content works

  • Private lessons take place online, on days and at times agreed with you after payment.
  • Group lessons take place online on the days and at the times of your course timetable.
  • Private-group lessons take place online on days and at times agreed with the group once it has been formed; we tell you when your group is ready.
  • Live lessons are recorded, and recordings can be watched for 14 days after each lesson.
  • Practice tests and question banks open on your account as soon as your payment goes through; anything not yet published opens on the day it is.
  • Practice tests and a question bank included with a package open at payment. Those included with a group course open as follows: the question bank once the first week is over, the practice tests on the day the last topic lesson is taught. In a private group they open in the same order, following your group’s timetable; an IB private group includes neither.
  • AI Tutor time is added to your account as soon as your payment goes through.
  • IB grader credits are added to your account as soon as your payment goes through, and the grader is used online, signed in to your account; every account also gets one free check a day.
  • Practice tests, question banks and the AI Tutor are used online, signed in to your account. Their results and score reports are in English.
  • A scheduled lesson can be cancelled or rescheduled up to 3 hours before it starts. A lesson cancelled less than 3 hours beforehand counts as delivered and is not refunded. If the lesson fee has not been paid at least 3 hours before the lesson, the lesson is cancelled automatically.
  • If we cancel a lesson, it is not deducted and we reschedule at your convenience.

5. Right of withdrawal

Private lessons, group courses and private groups. If you are a consumer, you can withdraw from this contract within 14 days without giving any reason. The withdrawal period ends 14 days after the day the contract is concluded, which is the day you complete the payment. At checkout you expressly request that the lessons may start before the withdrawal period ends, and you acknowledge that you lose your right of withdrawal once the service has been fully provided. If you withdraw after lessons have started, private lessons already given are charged at the single-lesson price, the lessons already held in a group course or private group are charged in proportion to the course, and the rest is refunded (Directive 2011/83/EU, Article 14(3)). Once all the lessons you bought have been given, the right of withdrawal ends (Article 16(a)). Our guarantees in section 7 go further and apply in addition; where both apply, you get whichever is better for you.

The practice tests and question bank included in a group course are digital content. They open on your account on the dates stated in the delivery section; at checkout you ask for this and acknowledge that you lose your right of withdrawal from each of them once you start using it (Article 16(m)).

Packages with practice tests and a question bank. Its practice tests and question bank open on your account when the payment goes through (anything not yet published opens on the day it is). At checkout you expressly request this and acknowledge that you lose your right of withdrawal from them once you start using them (Article 16(m)). Its lessons follow the rule above. If you withdraw from the package, the list prices of its used practice tests and question bank on the day you bought it are deducted from what we refund.

Practice tests, question banks, AI Tutor time and IB grader credits. At checkout you ask us to give you access as soon as it opens, and confirm that you understand your right of withdrawal ends once you start using it. The right of withdrawal therefore ends for each of them once you start using it (Article 16(m)).

How to withdraw. Tell us of your decision with a clear statement before the period ends: use "Withdraw from contract here" at the bottom of every page, email info@testprepeurope.com, or write to the address in section 1. You may use the model withdrawal form below, but you don't have to. It is enough to send your statement before the 14 days are over.

What happens next. We refund all payments received from you, less the lessons already given (private lessons at the single-lesson price; group courses and private groups in proportion to the course), and the list prices of any digital content whose right of withdrawal has already ended, without undue delay and no later than 14 days after the day we are told of your decision. We refund to the card you paid with, and you pay no fees for the refund. If you are on an instalment plan, the remaining instalments are not taken.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

— To: TestPrep LLC., 777 NW 72nd Ave STE 1075, Miami, FL 33126, United States, info@testprepeurope.com

— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*) / the supply of the following digital content (*):

— Ordered on (*) / received on (*):

— Name of consumer(s):

— Address of consumer(s):

— Signature of consumer(s) (only if this form is notified on paper):

— Date:

(*) Delete as appropriate.

6. Guarantees and refunds

  • Private tutoring: If you are not satisfied after your first lesson, we refund your payment in full. We do not offer free trial lessons. Payment is required before your first lesson.
  • Group courses: If you are not satisfied after the lessons held in the first week, we refund your payment in full.
  • Private groups: If you are not satisfied after the lessons held in your group's first week, we refund your payment in full.
  • After the first week, group course fees are not refunded. Each group is built around its enrolled students: the class size, the tutor and the timetable are set for them, and when one student leaves, the course changes for everyone else in the group. This does not affect your legal right to withdraw within 14 days of payment: if you withdraw in that period after lessons have started, the lessons already held are charged in proportion to the course and the rest is refunded.
  • Where we accept you into a class after its register-by date because a place is still free, your first week runs from the first lesson you attend.
  • A group course opens when enough students have enrolled. If there are not enough enrolments, each student who has paid chooses between a full refund of the amount paid, a place in the next group to start, and one-to-one lessons of the same value.
  • You can cancel a lesson package at any time. Lessons already given are charged at the single-lesson price and the rest is refunded. The first-lesson guarantee applies on top.
  • Packages with practice tests and a question bank: if you later ask for a refund, the list prices on the day of purchase of the practice tests and question bank you have used are deducted from what is returned.
  • Practice tests and question bank included in a course: a refund under the first-week guarantee is a full refund, because they do not open before the first week is over.
  • Practice tests, question banks and AI Tutor time are digital content. You can ask for a refund of a digital product you have not used within 14 days of the payment date. A product counts as used once any practice test in the pack has been started, any question in a paid section of the question bank has been opened, or any second of AI Tutor time has been used; a used product is not refunded.
  • IB grader credits are digital too: you can ask for a refund of a credit pack you have not used within 14 days of the payment date; once any credit from the pack has been used, it is not refunded.
  • Approved refunds are made to the card you paid with, through Stripe. Withdrawals under section 6 are refunded within the 14 days stated there. A full refund of the first payment stops any remaining instalments.
  • Your statutory rights, including the legal guarantee that what we provide conforms to the contract, are not affected.

7. Duration

Each order is a one-off contract, and nothing renews automatically. Lessons in a package stay valid until they have been used. A group course runs on its timetable. On an instalment plan, nothing is charged after the last instalment. Digital content stays available for the period stated in section 3.

8. Complaints

Send complaints to info@testprepeurope.com or through our contact page.

9. The contract

The full terms of your order are in our Terms of Sale. We email you a copy of both documents and the model withdrawal form after payment. How we handle your personal data is explained in our Privacy Policy.